Moriah House Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff were aware of people’s individual care and support needs and respected these. Staff spoke about people in a kind and respectfully. Staff ensured people’s dignity was maintained, for example staff knocked on people’s bedrooms doors before entering. We observed staff to treat people with kindness and compassion. We observed empathy for people, for example we observed a person living with dementia distressed and upset, a staff member sat with the person, held the person’s hand, and provided them with reassurances. This meant people were treated with compassion and reduced any further distress.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. People had individual personalised care plans that were accurate and up to date to ensure staff had guidance to follow on how people wanted to be supported.

Peoples’ social care needs were understood and met, for example, one person was able to go out into the community to do their own shopping and stay with family at weekends. This meant there was no restrictions in place and respected how they wanted to spend their time. During our assessment there was no one who required support with their cultural needs, but the registered manager was able to explain how they would ensure peoples cultural needs were met.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People had access to their friends and family. There were no restrictions regarding visiting times. One person told us, “I come every day and can pop in any time, including lunchtime as I help feed her.” We observed a family member coming in and having lunch with their family member for a special occasion. People were provided with specialised cutlery to support them to be independent with eating. We observed people being giving choices on how they would like to spend their time, what they would like to eat and drink. One person told us, “I want to stay independent, and they [staff] know that.” This meant the home was promoting choice and control for people.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. For example, we observed a person who showed signs of distress, and a staff member immediately went to them and provided them with assurance, and this had helped the person and reduced their distress. People told us the staff team understood their needs and wishes. We observed people had received person centred care. For example, one person went out during lunch time and was offered a hot meal once they had returned. Another person declined their lunch and staff offered alternative meal. This meant people’s immediate needs were met.

The provider cared about and promoted the wellbeing of their staff. They supported and enabled staff to always deliver person-centred care. Staff were provided with breaks and a staff room to having meaningful time away. The registered manager provided regular opportunities for staff to raise concerns and provide feedback, for example staff had one to one supervision, team meetings, group messaging service and the office was in an open area located in the main part of the home to allow an open-door policy. Staff told us they felt supported. One staff member told us, “Yes, I have regular supervision and team meetings. I feel supported by management and teams.”