Manifolds care Also known as Regus

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Relatives and people’s representatives were positive about how staff treated people. A relative said, “Staff are extremely respectful towards [family member].”

A staff member told us, “We do personal care in [person’s] room. They are nonverbal and we use facial expressions and signs.” Another staff member said, “I always try to provide person centred care and treat people with dignity and respect.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Relatives told us staff were consistent and had time to get to know the people they supported. One person’s representative said, “The 2 staff for [person] are absolutely well trained and consistent.”

People’s individual needs were considered, and staff supported people in ways that reflected their preferences. Staff took time to understand what was important to people and delivered care in line with their choices and daily routines. Staff demonstrated awareness of the importance of respecting individuality. One staff member told us, “I respect each person’s culture, religion, beliefs, and preferences. For example, I support dietary needs, religious practices, and individual choices.” Another staff member said, “I respect and promote each person’s culture, beliefs, preferences and individuality. This may include supporting dietary requirements, religious practices, communication needs, cultural traditions and personal routines. I believe it is important people feel respected, valued and able to maintain their identity while receiving care.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff told us they supported people to maintain their independence wherever possible and involved them in decisions about their care and support. One staff member said, “I always promote independence where possible and treat each and every vulnerable client equally. My client is always involved in their care plan.”

Staff also supported people to access the community in line with their preferences and interests. This included enabling people to take part in activities that were meaningful to them and reflected their individual routines. One staff member told us, “I always go out of my way to find activities for [person] to do because they enjoy going out, especially walking long distances when the sun is out. I’ll go out of my way to research new movies for them to watch even when I’m away. [Person] also enjoys cooking and baking so I’m always coming up with different recipes for them to try.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Relatives and people’s representatives were positive about the reliability and consistency of staff. A relative told us if they have any concerns about staff, the registered manager listens and takes action.

Staff were alert to people’s changing needs and how to respond. A staff member told us, “If I identify a change in someone’s needs, health or wellbeing, I document it clearly in care records and report it to senior staff or management promptly. Depending on the situation, healthcare professionals, family members or other relevant individuals may also be informed. This helps ensure care plans can be reviewed and updated to reflect the person’s current needs.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt supported by the registered manager and could discuss any concerns openly. A staff member told us, “I feel supported and valued as a member of the team. Management is approachable and willing to listen to concerns or suggestions. Support is available when needed, and staff are encouraged to develop their skills through training and supervision. This helps create a positive working environment and enables staff to provide the best possible care.”

The registered manager told us, “We share any good practice with all staff for learning and appreciate them by buying them a meal.”