Inspire Care Agencies Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
The management and staff ensured people felt valued and were treated with care and respect at all times. Relatives told us, “They are very caring. [relative’s name] said one lady made her laugh and was very engaging whilst with them. [Relative] must do exercises in their chair and the staff member showed and told her how she does Indian Dancing. Feels like this a nice touch” and “Very caring, always talk to my [relative] and do genuinely seem to care, if he hasn’t been well, they check up and see how he is. Very polite” and “Definitely happy with ensuring Mum’s privacy and dignity.”

We observed the RM responding to calls from family members, they demonstrated a clear understanding of people’s needs and were able to offer advice, support and understanding.
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care needs were managed effectively, taking into consideration people’s individual life choices and preferences. Some people were at risk of self-neglect or were particularly vulnerable due to ongoing health conditions. Staff knew and understood people and worked hard to ensure they received safe, consistent care and support. When people declined care, the RM worked closely with their families and other health professionals to support people and encourage them to accept the care and help they required.
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. All relevant information was recorded in people’s care plans. This included people’s likes, dislikes and any specific information regarding how people would like their care provided.

The RM and staff supported people to remain as independent as possible whilst ensuring people’s safety was maintained. A relative told us,” They are good at recovering people’s independence as much as possible” People were offered choices, and their decisions and preferences were listened to and valued. The RM liaised regularly with people’s family members to discuss any issues or concerns. For people who may refuse support on occasion or those who did not have family members to support them, the service worked with IMCA’s and social workers to ensure people’s rights were respected and listened to.
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.
Staff responded to people’s needs. If any health concerns were identified, for example any pressure area concerns or wounds, these were reported promptly to the person’s GP or district nurse.

The registered manager told us one person had challenging relationship dynamics, and this could lead to staff not being able to carry out tasks for the person. This had been raised with the local authority and the agency were working with the local authority and other family members to ensure the person’s care needs could be met safely.
 

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff had access to relevant up to date information to support them in providing safe and appropriate care.

Staff feedback was positive, all staff we received feedback from told us they felt well trained, supported and enjoyed their work. Comments included, “Working with Inspire has really helped me to improve in my profession and also helped me to build good relationships with elderly people in a professional way. I was able to build a good relationship with my colleagues as well. I feel supported and happy to work with Inspire” and “Inspire is a friendly and supportive organisation to work with and having a good reputation with clients.”