- Homecare service
DBAGZ Solutions Ltd
Assessment report published 6 November 2026
Contents
Ratings
Our view of the service
Date of Assessment: 29 October 2026 to 30 October 2026.
We completed a site visit to the registered office on 29 October 2026. DBAGZ Solutions Ltd is a domiciliary care service providing personal care to people in their own homes. The service supports people with a range of needs, including those living with dementia and physical disabilities. At the time of the assessment 2 people were receiving regulated support.
The Care Quality Commission (CQC) regulates the personal care and support that people may receive. CQC only inspects where people receive personal care and nursing care. This includes help with tasks related to personal hygiene and eating, and nursing tasks. Where they do, we also consider any wider social care provided.
Although the provider told us staff did not administer people’s medicines, we found they did apply topical creams which were prescribed by the GP. There were no medicines administration records in place for these. Instead, staff recorded on a topical cream chart. The provider took action to put appropriate records in place following our feedback.
People's care plans did not record their wishes or preferences about future care or end-of-life care. Although nobody required end-of-life care at the time of the assessment, the absence of this information meant staff may not have known people's wishes or preferences if their health deteriorated or their circumstances changed.
There were governance systems in place to monitor the quality of the service and identify areas for improvement. However, these had not identified the shortfalls we identified during the inspection.
People and relatives were positive about the care provided and told us they felt safe. They described staff as kind, respectful, reliable and professional. Care was personalised around people’s needs, preferences, routines and desired outcomes.
Staff promoted people’s independence, dignity and choice and responded flexibly when their needs changed. Staff understood their safeguarding responsibilities and worked with healthcare professionals when people required additional support.
People said communication was good and they were kept informed about any development within the service. The service was involved in the local community and worked alongside external professionals.
People received safe care and support from staff who were well trained and qualified to meet their needs. There was oversight in place to monitor missed, late and cancelled calls.
Appropriate recruitment checks were in place to help ensure staff employed were suitable to care for people safely. The provider supported staff wellbeing and staff felt supported to give feedback.
People's experience of this service
People told us they felt safe and their care needs were met by regular staff who knew them well. They said they liked the staff who supported them and had a good relationship with them. They added that staff were kind and always caring and treated them with respect and dignity. One person told us, “They understand my needs. They know me so well, I cannot fault the care at all. They are so kind and treat me with dignity.”
People and their relatives were satisfied with the service. People felt their needs were met and they received personalised care and were able to make choices in the way they were supported. People described the staff and management as kind, supportive, reliable and caring.
People told us they knew the management team and found them approachable. They said communication was good and effective and they felt they could trust them.