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Briarwood Care Home Requires improvement

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Inspection report

Date of Inspection: 20 June and 9 July 2013
Date of Publication: 1 March 2014
Inspection Report published 01 March 2014 PDF | 74.46 KB


Inspection carried out on 20 June and 9 July 2013

During a routine inspection

During this inspection we spoke with four people who used the service and four relatives. We also spoke with the manager, the area manager and five members of staff.

People told us that they were happy with the care and service received. Two relatives we spoke with told us that the care given was good and their family member was settled and comfortable. One relative said, "I visit regularly and I am always made welcome. Staff keep me up to date with how my mother has been." Another relative told us that their family member was always clean and tidy when they visited and there was a good atmosphere.

One person we spoke with told us, "I am very happy with the care here and the staff always treat me respectfully." Another person told us, "I like it here, I have no regrets about the move and the staff are very helpful." A relative we spoke with told us, "Staff always contact me if there are any changes in my mother's condition."

We saw that staff treated people with dignity and respect. Staff were attentive and interacted well with people. They provided reassurance when one person was restless and disorientated. We saw that staff communicated well with people and explanations of care were given in a way that could be easily understood.

We saw that equipment was suitable for people who needed it.

The manager took steps to ensure the quality of the service.

We saw that records were accurate and kept up to date. Records were stored safely and securely.