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Briarwood Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 20 November 2012
Inspection Report published 20 November 2012 PDF | 88.84 KB


Inspection carried out on 23 October 2012

During an inspection in response to concerns

Many of the people who lived at the home found it difficult to think about recent events or at times, to have a conversation. During the visit we used a specific way of observing care to help to understand their experience of the service. We found that the nursing and care staff were respectful towards people and treated people with empathy and compassion.

During the visit, we spoke with six people who used the service. People told us that they always found the staff to be really kind and helpful. They said, “They are a lovely set of staff and so kind”, “The girls are good to me”, and “I like living here, there’s always people around to give me hand.”

We found that staff were not always able to meet people’s personal care needs, particularly if they displayed challenging behaviour. Also the records failed to show that staff had taken appropriate steps to follow the advice of visiting healthcare professionals. Neither had they alerted CQC to incidents that were occurring in the home.

We talked with six staff who were on duty about people's ability to make decisions. We found that staff were unaware of positive risk taking practices or requirements of the Mental Capacity Act 2005. Staff had been made aware that they needed to complete Deprivation of Liberty Safeguard authorisations (DoLs) for some of the people who used the service but had not completed these applications.