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Briarwood Care Home Requires improvement

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Inspection report

Date of Inspection: 29 July 2014
Date of Publication: 29 August 2014
Inspection Report published 29 August 2014 PDF | 80.12 KB

Overview

Inspection carried out on 29 July 2014

During a routine inspection

The inspection team consisted of one inspector. During the inspection, we spoke with six people out of 48 people living at Briarwood, the manager, deputy manager and three care staff. We looked at seven sets of care records. We also observed care practices within the home.

The management of the home was good and we saw strong leadership in place and a positive environment for people and staff. Staff spoke highly of their manager and the support which they received.

We set out to answer our five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

Everyone we spoke with told us they felt safe and secure living at the home. Staff we spoke with understood the procedures which they needed to follow to ensure that people were safe. The manager

Care plans and risk assessments were in place and updated on a regular basis and were based on people’s individual needs and preferences.

Systems were in place to make sure that the manager and staff learnt from events such as accidents and incidents, concerns, complaints, whistleblowing and investigations. This helped to reduce the risk of harm and ensured that lessons were learnt from mistakes and any issues highlighted and addressed.

Is the service effective?

Everyone had their needs assessed and had individual care records which set out their care needs.

It was clear from our observations and from speaking with staff that they had a good understanding of the care and support needs of people living at the home and that they knew people well. Assessments included dietary, social and leisure and emotional needs.

One person spoke highly of the staff and said that they were happy with the care that had been delivered and their needs had been met.

People had access to a range of health care professionals and all relevant information was documented in the care files.

Is the service caring?

People were supported by kind and attentive staff who showed patience and gave encouragement when supporting people, whilst helping them to remain independent.

People who used the service, their relatives and friends were asked for their views on the care and service provided. Where shortfalls or concerns were raised, however small, these were taken on board and dealt with. The manager maintained on-going communication with relatives who lived some distance away from the home via email.

One person told us; “I can relax here.”

Is the service responsive?

There was clear evidence contained within people's care plans to show how they worked with other health and social care professionals.

People told us that they knew how to make a complaint if they needed to.

Discussion with the manager during the inspection confirmed that any concerns or complaints were taken seriously. We looked at the complaints record which confirmed that complaints had been investigated thoroughly and in line with the complaints policy.

Is the service well-led?

There were systems in place to assure the quality of the service provided. The way the service was run was regularly reviewed. Actions were put in place when needed and we were able to see that these actions had been addressed.

Staff were clear about their roles and responsibilities. Staff had a good understanding of the ethos of the home and were knowledgeable about people's needs. This helped to ensure that people received a good quality service at all times.

What people said:

People who were able to express their views told us; “The girls are all nice” and “I can relax here”. We saw lots of patient and caring interaction with people who were not able to communicate well. Staff told us they felt able to raise any issue with their manager and that they worked well as a team. One staff member said; “I love it here, I love the people I look after” and another told us; “We are able to air our views and things get discussed and changed if they are not working”.