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Briarwood Care Home Requires improvement

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Inspection report

Date of Inspection: 2 February 2012
Date of Publication: 5 March 2012
Inspection Report published 5 March 2012 PDF | 47.91 KB


Inspection carried out on 2 February 2012

During an inspection to make sure that the improvements required had been made

The visit took place because we were following up issues raised at the last inspection in

September 2011. Therefore when talking with people we concentrated on the specific issues raised during that inspection. We spoke with nine people who used the service and three relatives as well as observing care practices. People were complimentary about the staff on both units and the current manager. They told us that the previous manager had left the home and found that the new manager was very competent and extremely approachable. People said ''This is a very good service'', ''The home is excellent and the staff are extremely kind'' and ''I have no complaints at all''. Relatives told us about the recent employment of an activities coordinator and how she was always making sure there were plenty of things for people to do. They were very impressed with the range of activities now being provided across both the units.

A proportion of the people living at the home had marked problems with their memory and found it difficult to think about recent events or at times to hold a conversation. Therefore we used a specific way of observing care to help to understand the experience of people who could not talk with us. This involved spending a substantial part of the visit observing a group of people to see how they occupied their time, appeared to feel and how staff engaged with them. We observed staff constantly working in ways that supported the people, they used information from people's life history to assist work with people and made sure individuals could follow what was being said. Both the staff on nursing and residential units approached people in a gentle and caring manner. However, on the nursing unit the staff had adopted the practice of locking one of the toilet doors, which meant people could only independently use one toilet. The area manager was made aware of this practice and undertook to ensure the toilet door handles were changed so they could only be locked from the inside.