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Inspection report

Date of Inspection: 25 May 2011
Date of Publication: 22 September 2011
Inspection Report published 22 September 2011 PDF | 71.14 KB

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Inspection carried out on 25 May 2011

During a routine inspection

All of the people that we spoke with were happy with their care at Primley House. One person described the home as “the best".

Some people told us they were able to manage the majority of their healthcare needs independently, whilst others said they asked staff for support. People said that they felt their care was coordinated well and explained that should they need any further support or care, this was arranged by staff, which then followed the guidance and advice given by the healthcare professionals.

People we spoke with said they felt they could voice their opinions on how the care home was run.

People said they enjoyed the activity in and out of the home. Others said they made their own entertainment or preferred to stay in their room and liked that they could chose what to do.

All of the people we spoke with said the food was good.

People said they felt safe at the home.

People told us they receive their medication on time.

People told us they thought there were enough staff and described them as "really kind" and "very good". There were no negative comments about staff or management. Friendly chats and laughter was shared throughout the day between staff and people living in the home.