Crosbie Care Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice had access to a magnifying glass to support patients with impaired vision. The practice was wheelchair accessible through the use of a portable ramp and a ground floor treatment room. Staff could access language translation services, including British Sign Language if required.

Staff were clear about the importance of providing emotional support to patients when delivering care.

The practice supported more vulnerable members of society, for example, patients living with dementia. The principal dentist was an active member of the British Society of Gerodontology, which provided a forum to further knowledge and increased awareness relating to the oral health, dental needs and treatment of older adults.

The practice displayed its opening hours and provided information on their website and patient information leaflet. At the time of our inspection, the practice was open 3 days per week. The practice had a working relationship with the other dental practice in the building who saw patients who required treatment when the practice was closed.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers and an e-mail address for patients needing emergency dental treatment during the working day and when the practice was not open, using a virtual receptionist. This system alerted the principal dentist if patients required an urgent appointment.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.