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Archived: South Short Term & Urgent Support

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Inspection report

Date of Inspection: 29 January 2014
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF | 87.31 KB


Inspection carried out on 29 January 2014

During a routine inspection

On the day of our inspection we spoke with the registered manager and two locality managers. Following the inspection we spoke with six home support workers and with 20 people who had either recently used the service or were currently using the service, or where appropriate, their representative.

The registered manager told us the service provided care and support for between 90 and 140 people each week. They told us the provider offered three separate services; a rapid response team integrated with intermediate care, a reablement service and a service for people living with long term conditions requiring short term intervention due to an exacerbation or acute episode.

The manager told us most of the service’s referrals came from other health care professionals, for example; social workers and G.P’s. They also told us the Reablement part of the service which helped people regain their independence, formed the biggest part of their work.

The manager explained the service had seven locality managers. They told us the locality manager role included completing initial assessments, case management and managing their staff team. They said the provider also had nine home support co-ordinators whose responsibilities included the scheduling and allocation of staff and work. The manager told us the provider currently employed approximately 125 home support workers who were responsible for the delivery of care and support to people who use the service.

On the day of our inspection, the service was not located at the address named on this report. The manager told us the service was currently using a temporary address and said it was likely this may change again soon. We discussed with the manager the need for the registered person and the provider to notify us of any changes to the regulated service. However, this did not affect any aspect of the delivery of care and support to people who use the service.

People who used the service were encouraged to make decisions about their care and support.

The reablement support plans we looked at provided information as to the persons identified support needs.

Effective systems were in place to reduce the risk and spread of infection.

The provider completed a series of pre-employment checks prior to employment to make sure potential candidates were suitable and safe to work with people.

The manager told us the provider sent out monitoring feedback forms to people who used the service. We saw the analysis showed the overall satisfaction with the reablement and support service was 88%.

Comments from the 20 people we spoke with were all complimentary. Their comments;

“The care was fantastic.”

“They would always help with an extra task to make X’s life better.”

“I would give them five stars.”