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North Short Term & Urgent Support Requires improvement

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Inspection report

Date of Inspection: 8 September 2012
Date of Publication: 26 September 2012
Inspection Report published 26 September 2012 PDF

Overview

Inspection carried out on 8 September 2012

During a routine inspection

We spoke with the relatives of two people who use the service and these are some of the things they told us:

�The service has blown away any nerves we had. The staff are always on time and are very professional. It�s not just a job for the staff.�

�The staff are not doing bad.�

We also looked at the nine compliment letters that the service had received since May 2012 and up to 6 September 2012. These are some of the comments people had made;

�A very good service.�

�I had two very good helpers, no complaints at all. Thank you everyone concerned.�

�I would like to compliment staff for their help and kindness to me, I could not have wished for more.�

�I have nothing but praise for the help I received. The kindness, care and attention they gave me was appreciated very much and merits a very special thank-you.�

�Staff have been kind, pleasant and helpful. I really appreciate all of the help I have had.�

�I found the staff excellent, helpful and encouraging. They found ways around difficulties and certainly helped me to get mobile, much quicker than on my own.�

�I would like to compliment and thank the whole of the tem who made my return from hospital so easy, with their professionalism, skills and positive and friendly conversation.�

�The service is a life line for carers and clients. If it had not been for them my wife would be back in respite care and I would need a carer for me.�

�I would like to compliment all of the carers for their good attitude and demeanour and evident satisfaction they get from doing their job.�

�We wish to thank the team for their kind, considerate support. They always had time for our relative and were very patient.�

�Everyone who has visited was very friendly, helpful and professional.�

We spoke with four members of staff who were all very enthusiastic about the service they provide. They told us they get a great deal of job satisfaction and find their jobs very rewarding.