- Homecare service
Shores Homecare Limited
Assessment report published 24 June 2025
Contents
Ratings
Our view of the service
Date of assessment: 11 and 12 June 2025. Shores Homecare Limited is a domiciliary care agency providing support to people living in their own homes. It was providing the regulated activity of personal care to 38 people at the time of our inspection.
This inspection was undertaken to review the breaches in regulation found during the last inspection, which was undertaken in June 2021. These breaches related to good governance at the service. The provider completed an action plan in response to the concerns found during that inspection. We found the actions outlined in the action plan had been completed. There were no breaches identified during this inspection.
People received safe and person-centred care from consistent, trained staff who knew them well. Safeguarding processes were embedded across the service and managers were responsive to any concerns. Learning from these was shared quickly and as appropriate, across the service using the electronic system, supervisions and team meetings. Staff received regular support and training. Medicines were administered safely by trained staff who were regularly checked on their competency to deliver both care and medicines.
Staff were well-supported by open and inclusive managers. Staff worked closely as a team and with partner organisations. Staff were vigilant about monitoring and taking action to improve people’s health.
However, governance systems were not appropriately formalised to ensure checks and audits reviewed all aspects of people’s care and care planning. Systems had not identified the areas of concern found during our inspection visit. People’s needs were assessed prior to them receiving care from the service, but risks to people were not always consistently identified or mitigation recorded. We discussed these areas with the deputy manager and were assured improvements were made. Because of this we determined that no breach of regulation was evident.
People's experience of this service
People and their relatives were all positive about the service, the care provided and the staff team. Comments from people included, “Shores treat you as a person, they are very supportive. They listen” and “I’m very happy with it. I really enjoy them (staff) coming, I appreciate what they’ve done for me.” Relative comments included, “They (the service) have been brilliant” and “They are very very good. They give me peace of mind that [name of person] is safe. When I’m away I know that [name of person] is cared for.”
People told us managers were flexible and responsive when arranging care delivery. A relative said, “We have a good relationship with them (the service). I speak to the manager on a regular basis. Everything works extremely well.”
People and relatives told us they were confident about the knowledge of the staff and that staff were punctual and consistent. One person said, “More or less they’re the same staff. They’re generally on time.” A relative commented, “They’re all trained up. They’re always on time.”Another relative said, “They are friendly, competent, well-informed and very good with [name of person].”