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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 29 October 2012
Inspection Report published 29 October 2012 PDF

Overview

Inspection carried out on 26 September 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because most of the people using the service had complex needs which meant they were not able to tell us their experiences.

We looked at records, used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. However, people we did speak with told us they were happy and staff were kind to them.