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Inspection report

Date of Inspection: 3 January 2014
Date of Publication: 23 January 2014
Inspection Report published 23 January 2014 PDF

Overview

Inspection carried out on 3 January 2014

During a routine inspection

We used a number of different methods to help us understand the experiences of people who use the service because people using the service had complex needs which meant they were not able to tell us their experiences. We spent time observing care and how staff interacted with people. We spoke with people's relatives who were visiting the home on the day of our inspection. We spoke with staff and looked at some records. People who use the service told us "Staff are kind, nice and very helpful." and "If I have any problems, I will always get help."

We saw that care plans were detailed and personalised and that these reflected the assessed needs of people. Staff were clear about what abuse was and what to do if abuse was suspected. There were sufficient numbers of staff with the appropriate skills to meet the needs of people using the service. We found that there was an effective complaints system available.