- Care home
The Glades
Assessment report published 15 July 2026
Contents
Ratings
Our view of the service
Assessment date: We visited the service on 4th and 15 June 2026.
The Glades is a care home providing accommodation and personal and nursing care for up to 12 adults with learning disabilities. At the time of the assessment, 12 people were receiving care and support.
We completed a comprehensive assessment due to the time elapsed since the previous inspection and concerns raised about the service. The service had previously been rated good. Following this assessment, the overall rating remained good.
We assessed the service against the principles of ‘Right support, right care and right culture’. The provider did not consistently demonstrate these principles in practice. We identified some risks which had not been effectively managed, topical creams were not always stored safely, environmental hazards had not always been addressed, and governance arrangements were not sufficiently robust. Care plans and risk assessments were detailed and provided staff with clear guidance to meet people's assessed needs.
Medicines arrangements within the community were not always effective. Staff had not been trained to administer medicines when supporting people outside the service, meaning people could not always access medicines when required. This created an unnecessary restriction on people's activities and increased the risk of unmet health needs. The provider took immediate action to address these concerns.
Some areas of the environment required redecoration and refurbishment, with improvement work already underway.
People were involved in planning their care, choosing their food and drink, and developing independent living skills. Records relating to mental capacity assessments, consent to care and treatment, and the legal framework supporting people's care were consistently available. Decision-specific capacity assessments and best interest decisions had been completed and recorded in line with the Mental Capacity Act 2005 (MCA). Care records contained clear information about people's long-term health conditions, including epilepsy, with guidance for staff on how these needs should be managed.
Records and discussions during the assessment demonstrated quality assurance systems required further strengthening to improve provider oversight and ensure issues were consistently identified and addressed. Following our feedback, the provider strengthened internal audit processes.
People, relatives and staff had opportunities to share their views and contribute to service improvements.
The registered manager was experienced, capable and provided effective leadership. Staff spoke positively about the support they received from the registered manager and wider management team. Staff felt well supported in their roles, and the service promoted a culture of continuous learning and improvement.
Minor improvements identified during the assessment were addressed either during the inspection or immediately afterwards. The registered manager responded positively to feedback and demonstrated a commitment to continuous improvement.
People's experience of this service
Not everyone living at the service were able to speak with us and contribute their views because our presence would cause them distress and some people could not directly tell us about their experience. We carried out observations and we found warm, positive engagement between staff and people. People appeared relaxed and comfortable with staff. Interactions were respectful and kind, and people were treated with dignity. Staff showed a good understanding of individuals’ needs, preferences, and communication styles, supporting positive relationships. Staff knew people well and were attentive to their wellbeing, offering reassurance, encouragement, and appropriate support where required.
We spoke with 8 relatives who were all positive about The Glades. Each relative expressed satisfaction with the care and support their loved ones received. One relative said, “I trust the staff 100%.” Another relative said, “Staff are brilliant.”
People were observed to be actively and meaningfully engaged throughout the day. They participated in activities, hobbies, and day-to-day routines with support from staff, which contributed to a sense of purpose and inclusion. One relative said, “[Relative] likes to mix with others and enjoys trips out in the minibus.”