Saxondale Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

The provider was previously in breach of the legal regulation in relation to person centred care. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff described how they promoted dignity and respect. Staff had built positive relationships with people, and they demonstrated care in the way they communicated with and supported people. People were cared for by staff who were kind, patient and respectful. Staff engaged in conversation with people and were attentive and mindful of people's well-being.

At the last inspection the provider did not always treat people as individuals or make sure people’s care, support and treatment met people’s needs and preferences. At this assessment

the provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were supported to have their personal possessions around them and people’s bedrooms reflected their interests.

At the last assessment we found the provider did not promote people’s independence, so people did not know their rights and have choice and control over their own care, treatment and wellbeing. At this assessment we found the provider had improved communal areas which had previously been sparse and lacked opportunities for people to engage in meaningful activities. People were offered a choice of drinks throughout the day and where people could use call bells they had been reinstated so that people could request help when they needed it. Staff promoted people’s independence where this was safe to do so. Staff explained things to people in a way they understood, seeking their views and respecting their decisions.

The service employed an activities coordinator who arranged a variety of activities both in and outside the service, which included, quizzes, bingo, balloon tennis and pamper sessions.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff provided assistance to people in a respectful and sensitive manner. Staff asked people how they would like to spend their time and recognised where people needed support and responded to them in a timely way.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The previous interim manager had done a lot of work with staff to promote and improve the culture of the service. For example, regular meetings with staffing teams to promote a positive workplace. Staff felt empowered to give feedback as they knew they would be listened to and their feedback valued. Staff felt valued and supported in their role and were rewarded for their commitment to improve standards and delivering good quality care. Staff received regular individual supervision and team meetings, giving them opportunities to discuss any concerns they had. One staff member told us, “I think staff are happy and feel listened to. We are 100% in a better place now.”