- Care home
Saxondale Nursing Home
Assessment report published 28 April 2025
Contents
Ratings
Our view of the service
Date of Assessment: 18 March to 27 March 2025. The service is a residential home providing support to older people living with dementia, nursing needs, mental health conditions and physical disabilities. This assessment was to follow up on previous concerns we had identified at our last inspection. We had also received some information of concern about the service. Previously we were concerned about managing peoples risks and ineffective governance. At this inspection we have identified a continued breach in relation to risk management and governance. We have also identified breaches in relation to safeguarding and person-centred care. The governance systems in place had failed to identify and rectify the concerns found at this assessment. Whilst a new manager was in post and was implementing new systems and processes, these required embedding into practice at the time of our assessment.
People's experience of this service
We received mixed feedback from people and relatives about the service.Relatives gave us mixed views about if they felt their relatives were safe living at the home. One relative said, “They care about my relative. They are definitely safe there.” Another said, “I would like to say she is safe, but I have my doubts.”People told us staff were kind and caring. Comments included, “It’s all fine to me. They are all really kind to my relative. They all know her. When they [staff] talk to [relative] they smile at them [staff]. My relative talks about them affectionately. I would recommend it.” Another relative said, “Staff interact with my relative very well. They like a joke and a bit of banter; they do laugh and joke with him. They interact with him well.” Relatives said they felt the home was clean and tidy. Relatives gave us mixed feedback about people’s appearance and clothes. Comments included, “My relative is now clean and tidy and clean shaven” and “My relative always looks clean and well cared for.” However, other relatives commented, “My relative always looks like they don’t belong to anyone especially in other people’s clothes” and “I do get asked to take clothes in for [relative] but they never have them on, sometimes they have other people’s clothes on.”Relatives said there was always enough staff. Comments included “There’s always plenty of staff around when I have visited,” “There’s enough staff “and “I think there is plenty of staff around.”While the people we spoke with expressed they were generally happy with their care, our assessment found elements of care did not always meet the expected standards.