Living Mind

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

All patients told us staff treated them well and behaved appropriately towards them. All carers told us staff were kind and helpful. Patients told us they felt able to raise any concerns.

The service treated people as individuals and adapted care to their needs, preferences, strengths and circumstances. Staff considered communication, cultural, social, religious and equality needs. Patients said staff listened to them and involved them in decisions.

Patients’ personal, cultural, social, religious and equality needs were understood and met. Their communication needs were met so they could be fully involved in their care.

Subject to the person's consent, staff involved families and carers in discussions about care, treatment and ongoing support. This helped ensure care reflected people's preferences and the support available to them. Information was shared in a way that respected confidentiality while supporting coordinated care.

The service promoted people’s independence and supported them to exercise choice and control over their care, treatment and wellbeing. Care was delivered in partnership with patients, with clinicians taking time to ensure people understood their condition, available treatment options and the potential benefits and risks associated with these. This included discussion of prescribed medicines, psychological interventions and, where appropriate, alternative treatment approaches such as rTMS.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The service had clear acceptance and exclusion criteria and made clear that it did not provide emergency or crisis support. Referral processes sought the information needed to determine whether a person’s needs could be safely met.

The service promoted staff wellbeing and supported staff to deliver person-centred care.

Staff told us they were valued by each other. Staff reported being supported if they were struggling at work.

The consultant psychiatrists had access to professional networks and peer support that promoted their wellbeing and supported safe, person-centred practice. This included regular engagement with professional peers and other clinicians to discuss clinical practice, share learning and reflect on complex cases.

The consultant psychiatrists also maintained links with wider professional bodies and specialist networks relevant to their areas of expertise, supporting the delivery of care in line with current evidence, best practice and developments in mental health treatment.