Anna S Proctor House Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People were assessed before they moved into the service to ensure they would receive care that matched their needs and choices. People, relatives and healthcare partners were involved in this process to help ensure effective support was given.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People received effective support with eating and drinking, which was monitored to ensure it reflected people’s preferences and needs. One person told us, “The food is nice, I had a banana for lunch.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff also worked in effective partnership with others in helping people to set and meet goals. For example, one person wanted to access a particular community service, and staff had worked with them to achieve this. Relatives praised staff for how they supported people moving into the service. One relative said, “The transition into it was lovely, [named person] did visits and sleepovers before moving in and we were kept completely involved.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to access a wide range of healthcare partners to help maintain and promote their health and wellbeing.

The provider did not always effectively monitor people’s care and treatment to continuously improve it. The provider had effectively monitored people’s progression towards goals, for example in relation to developing hobbies or independent living skills. However, medicines management had not improved since our last inspection of the service, meaning people’s medicines outcomes were not always consistently monitored.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff communicated with people in ways they understood to help ensure they understood choices available to them. For example, we saw staff showing one person a range of snacks to choose from to help them decide which they wanted. People were involved in choices, and where they lacked capacity those close to them helped to make decisions in their best interests. A relative told us, “They support [named person] to make decisions for herself.” Any restrictions in place on people’s decision making were recorded and monitored.