Ridge House Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed using appropriate assessment tools and their care plans contained good detail about how staff should support them. Staff kept clear records which supported effective monitoring and reviews. People were involved in creating and reviewing their care plans, which reflected their unique histories and personal preferences, as well as their health care needs.

The registered manager planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s care plans contained detail about their specific medical conditions, equipment they required and how staff should meet their individual needs. Care was delivered in line with best practice. People’s nutritional and hydration needs were met and staff understood how to support people safely. One person’s relative said, “The food is very good, there is a great cook and they have nice meals."

The registered manager worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Information was effectively shared to ensure people were well supported. Systems were in place to ensure advice and recommendations from health professionals were incorporated into people’s assessments and care plans.

The registered manager supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People’s day to day health and well-being needs were met. People achieved positive outcomes and people were supported to remain active and mobile. One person’s relative said, “[Staff] sit and do craft with [relative] in their room, she loves them.” Another relative said, “[relative] helps in the garden picking up the leaves, they enjoy helping out.”

The registered manager routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves.

People experienced good clinical outcomes. For example, 1 person was underweight when they were admitted to the service. Staff supported them with regular supplements and close monitoring, resulting in them gaining weight and becoming stable. Another person was admitted with severe pressure damage, staff successfully managed, dressed and monitored the wounds which fully healed.

The registered manager told people about their rights around consent and respected these when delivering person-centred care and treatment.

People’s capacity was assessed in line with the Mental Capacity Act and where required, best interest decisions were made in line with best practice. People’s care plans clearly reflected their ability to consent to specific things, for example, staff considered if people were able to consent to their image being shared on social media.