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Inspection report

Date of Inspection: 31 August 2012
Date of Publication: 11 October 2012
Inspection Report published 11 October 2012 PDF

Overview

Inspection carried out on 31 August 2012

During a routine inspection

We spoke with eight people who used the service. All were complimentary about the quality of services provided. They commented that staff were always "approachable", "kind" "helpful" and "professional" and seemed knowledgeable about their needs. The majority of people told us the food was "tasty and well-cooked" and they were provided with a choice of meals. However, one person commented "there is too much mince on the menu" and another said "the menu is rather repetitive but they are improving by introducing a 'chef's special' on Saturday."

People who lived at the home told us they had spacious comfortable rooms that were always kept clean, tidy and well maintained. People told us the home was always "well-kept and homely".

We spoke with three relatives who told us they were always kept informed of their family member's progress and welfare. They told us they were always welcomed and offered appropriate hospitality including refreshments. They said they felt they could visit whenever they wanted.