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Inspection report

Date of Inspection: 25 October 2011
Date of Publication: 25 November 2011
Inspection Report published 25 November 2011 PDF

Overview

Inspection carried out on 25 October 2011

During a routine inspection

People with whom we spoke confirmed that they felt respected and involved by staff. They confirmed that they were happy in the home and if they required any assistance staff would respond promptly. They were generally satisfied with the level of care and attention provided by staff and were able to approach staff if they had any concerns and felt confident that these would be addressed appropriately.

Visitors with whom we spoke confirmed that they were consulted about and involved with the care that their relative were receiving and felt able to talk to senior staff if they had any concerns.