- Care home
Archived: Cumberland
This care home is run by two companies: Care UK Community Partnerships Ltd and Care UK Care Services Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 17 December 2025
Contents
Ratings
Our view of the service
This assessment took place between 18 and 25 November 2025.
This service is a care home providing nursing and personal care to older adults. The service can accommodate up to 56 people in 2 separate ground floor suites, each with their own adapted facilities. At the time of our assessment there were 37 people residing in the care home, half of whom were living with dementia.
We undertook this assessment because the service is dual registered with the Care Quality Commission [CQC] which means they are owned and managed by two separate entities. In addition, we wanted to check the provider had followed advice we had discussed with the registered manager at their previous assessment [published 16 April 2024] and improved. At that assessment we recommended the service improve how they managed medicines and social activities.
This assessment was conducted by 3 adult social care inspectors and was unannounced. We reviewed all 5 key questions and the associated quality statements.
Based on the findings of this assessment the services rating remains good. Our recommendations about managing medicines including, record keeping, and social activities had been met.
The service continued to have an effective learning culture and people could raise concerns without fear. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks well. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received relevant training and regular supervision and appraisals to maintain good-quality care. Staff understood their roles and responsibilities.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People always had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people in taking decisions in people’s best interests where they did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The service supported staff well-being.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Managers and staff had a shared vision and culture based on listening, learning and trust. Managers and senior staff were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
We received face-to-face and email feedback about the care home from 7 people who lived there, 5 visiting relatives and an external community health care professional. We also spoke with various managers and staff who worked there including, a registered manager who ran another of the provider’s care homes, a senior operations support manager, 2 nurses, 5 care workers and a business administrator.
People told us they felt happy and safe living in the care home and were positive about the quality of the care they or their relative received there. People’s safety was prioritised. Managers and staff knew how to protect people from abuse or harm. Several people described how staff treated them with kindness and compassion, and ensured any personal care was done sensitively preserving their privacy and dignity. Typical feedback included, “The staff are good, kind and helpful,” “It’s alright here…They [staff] treat me well and are nice to me,” “The staff are always compassionate to my [family member]. I would place this home in the top 25 percent of ones I’ve visited”.
We observed staff treat people with kindness and compassion throughout our assessment. The atmosphere in the care home remained relaxed and calm throughout our visit.
People were fully involved in planning their care and understood their rights. People said they received good quality care from knowledgeable staff who treated them as individuals. They also said the service had ‘lots of interesting activities to keep us physically and mentally active.’ People felt able to raise any concerns they might have and where confident action would be taken and improvements made when necessary. People told us the service was well-led. They said the managers and senior nurses were approachable, listened to what they had to say and proactive when it came to making changes that were needed to improve the service.
Some people could not directly tell us about their experiences of living in the care home, so we used a structured observation tool to assess whether they received good quality care. This approach showed people were included and listened to and staff consistently interacted positively with them.