- Care home
Badgers Holt Residential Care Home
Assessment report published 10 November 2025
Contents
Ratings
Our view of the service
Badgers Holt Residential Home is registered to provide care and support for up to 25 people. There were 25 people living at the service during this inspection. This is the first assessment for this newly registered service therefore we inspected all quality statements under the key questions of safe, effective, caring, responsive and well-led. The inspection was carried out between 12 and 21 August 2025.
We found a breach of regulation in relation to good governance. The provider failed to submit CQC notifications as required by law. The principles of the Mental Capacity Act 2005 (MCA) were not always being followed which meant people were not always being protected.
The manager responded to shortfalls identified during this inspection and implemented a programme to review all MCA assessments as well as reviewed the processes in place and submitted notifications retrospectively.
We asked the provider for an action plan in response to the concerns found at this inspection.
Medicines were managed safely.People were supported by a consistent team of staff who knew people well and treated them with kindness and compassion.Staff referred people to healthcare professionals in a timely manner. A diverse range of activities were provided. Staff told us they felt supported to give feedback and were treated equally. We received consistently positive feedback from people, their relatives and health and social care professionals. Staff told us, “Management and our senior staff are always open ears, and we can raise anything at any point. Our residents come first, their safety, health and dignity are our highest priority.”
People's experience of this service
People told us they were happy living at the service. Without exception, people who used the service and relatives told us that staff were caring. Comments included, “[Person] is very happy at the service. Staff make [person] feel at home which I know is something [person] struggled with at first”, “I would highly recommend this home. It also came recommended”, and “I am very happy.I can see the change in [person] since moving into the service. In [person’s] confidence and appearance. I have witnessed the staff attending to [person] and other residents with care and respect.”