Uni-City Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We did not assess all quality statements in this key question. We only assessed the parts of the quality statements that were included in the Warning Notices we issued to the provider on 29 July 2025. We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.

At our last assessment, we rated this key question as Requires Improvement. At this assessment, the rating has changed to Good. There was a notable improvement in monitoring for people, and how people with do not attempt cardiopulmonary resuscitation (DNACPR) decisions were being reviewed by the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service regularly reviewed care and treatment to ensure positive, consistent outcomes that met clinical and individual expectations. The service had introduced a new standard operating procedure for long-term conditions reviews, organised by birth month. Appointments for steroid inhaler users were allocated extended appointment times, and a recall system was implemented for non-responders to encourage uptake. Eligible people were invited to improve uptake in cervical screening, including focused sessions and Saturday clinics, where people felt comfortable to engage, resulting in improved engagement and education on the benefits of cancer screening. The service’s nursing team supported local public health outreach to women with substance misuse backgrounds. We noted improvements in relation to the uptake of childhood immunisations, and the service had started collaborating with a local mental health pharmacist to support post-natal women and strengthen community connections.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Since the last inspection, the service had introduced a system to monitor people with Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) records. The lead GP had trained staff on DNACPR criteria and form completion. Auditing of those records now ensured DNACPR cases were reviewed regularly, with discussions held with people, their families, representatives and advocates as needed. To ensure people understood consent procedures, a video was prepared for awareness before appointments. The lead GP managed the DNACPR list, which was reviewed in clinical meetings and will be reviewed annually.