Better Vision Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People had their needs assessed and these were regularly reviewed by the senior leadership team. People’s cultural and religious needs were explored with them. Staff supported people to celebrate their culture and special events were celebrated. For example, 1 person was supported to celebrate their birthday, and another was supported to receive food and drinks in line with their cultural requirements. A relative said, “We’ve had a phenomenal service, a particular care staff has gone above and beyond. General care has been a good standard. Staff have really supported [name], I think in the way you couldn’t write in a job description, for example [name] misses being independent. Staff have recognised this and have supported them to purchase and prepare food in line with their cultural wishes, a treat, that goes above and beyond. Staff are very thoughtful in their approach, all carers are very good [name’s] particular routine and ways.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People had access to a range of professionals and partners told us staff worked well with them to meet people's needs. Information relating to people's health diagnosis and past medical history was contained within their care records and included information about how to spot signs of deteriorating health concerns, and what action staff should take in emergency situations.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff were involved in regular team meetings, where they could share concerns and ideas. Key topics were discussed during these meetings, such as safeguarding concerns, health and safety, training requirements and record keeping. Staff told us they worked well together and the culture amongst the team was positive. A staff member said, "It is a good place to work, I would be happy for a family member to use this service. The manager is approachable."

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans contained details about how to maintain people's health, for example, 1 person was encouraged with light exercise, to maintain their independence and improve their mobility. People were supported with food and fluids, and records evidenced staff offered people a choice of food and ensured people had drinks available before leaving.

The provider routinely monitored people’s care and treatment to continuously improve it. People’s goals and aspirations were explored and formed part of their care plans. For example, one person liked to attend the hairdressers twice a month and be involved in gardening. The provider monitored people's care through regular reviews and gaining feedback from people via surveys and face to face discussions.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Where able to people had consented to their care. Where people lacked capacity, a multi-disciplinary team were involved to assess their capacity and make best interest decisions. Staff told us how they gained consent from people, prior to carrying out care tasks. A staff member said, “I treat people with respect, protect their privacy and always listen to them.”