Peterborough

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Peterborough is a domiciliary care service. It provides personal care to people living in their own homes. At the time of our assessment,2 people were receiving support with personal care. The service is registered to provide support for younger adults,people living with dementia, learning disabilities, autism, mental health, older people,with physical disabilities, sensory impairment, people who misuse drugs and alcohol and children.At the time of our assessment no children were in receipt of the regulated activity.

This was the first assessment for this service since it was registered with the Care Quality Commission (CQC) on 30th September 2022. This was a planned assessment based on the date of registration with the CQC. This service has been rated good in all five areas of safe, effective, caring, responsive and well – led.We will continue to monitor information we receive about the service until we return to visit as per our assessment programme. If we receive any concerning information we may assess sooner.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People were supported safely. Staff understood their safeguarding responsibilities and were confident in reporting concerns. Risk management was personalised and reflected people’s preferences, communication needs and the structured routines that helped them feel secure. Medicines were managed safely.

Staff felt supported by senior staff and felt able to raise any concerns with them. There were enough staff to provide support to people in the way they chose. Staff received training to enable them to provide safe and dignified care. The provider completed a range of audits to monitor the quality of the care. The provider had a process to assess a person’s ability to make informed decisions about their care.

Overall, the service delivered good,safe and person-centred care and demonstrated a commitment to learning and improvement.

People's experience of this service

People and relatives did not want to speak with us when they were asked by the provider.We have used different documentation, photographic evidence,outcomes, and information from professionals who know people well to review peoples experience of the support they receive. People were involved in the decisions made about their care, and their wishes and preferences were included. People were supported by staff who knew them well and had a regular team of staff to ensure consistency.

People were supported to attend day provision and work opportunities and take part in activities within the community that they belong.People knew who the leaders of the service were and were able to contact them. People were asked for their feedback, and this was acted on.