Relate Care Solutions Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before they started receiving support from the service. These assessments were completed with the person and, when appropriate, their family. People’s communication needs were assessed and planned for.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider completed comprehensive assessments of people’s needs, and these assessments informed the design of the care plans. In our review of records, we found the provider was using recognised ,evidence-based tool to assess and plan people’s care, such as to assess risks with skin integrity. The provider followed best practice guidance for supporting people with learning disabilities and autism.

The provider always worked well across teams and services to support people. They shared thorough assessments of people’s needs when they moved between different services, so people only needed to tell their story once.

Staff monitored people’s health and reported any concerns to the management team. Staff worked with relevant healthcare professionals to meet the needs of people, for example with district nurses.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care was provided in a way that increased people’s health and their opportunities to be involved in leisure activities that were meaningful for them.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care plans included information about people's preferences and desired outcomes from the care they received. Staff monitored people’s wellbeing during each visit and maintained contemporaneous records.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider understood how to apply the requirements of the Mental Capacity Act(MCA).The service was considering people’s capacity to make decisions during initial assessment, planning and reviewing care. Appropriate records were completed when required.

Staff recognised the importance of seeking a person's consent before providing care or support.