Eden Manor Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Assessments were carried out before people arrived at the service by the registered manager or deputy manager. Care plans were robust and person-centred. Records were updated when people’s needs or preferences changed. People said that staff regularly discussed their care with them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care records were person-centred. Where people could not share their preferences themselves, family or advocates and other health and social care professionals were included in decisions. People were given choices for meals, and were supported to eat diets appropriate to their needs.

Staff worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff said management at all levels were approachable and supportive. We observed staff working well as a team. A healthcare partner said, “There is a process for handing over information. The manager is very accessible, approachable and is always helpful and prompt when I require information.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Where people were on specialist diets due to health needs, staff ensured people received the appropriate food and drinks. The activities coordinator held movement and exercise classes appropriate to people’s ability. One person said, “I enjoyed the exercises this morning.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care records were reviewed monthly through a ‘resident of the day’ process, unless people’s circumstances changed sooner. An electronic care planning system was in place and being utilised fully. The provider carried out regular checks on care records to ensure they were person-centred. We found a few occasions where the provider could have improved on care plans, for example one document lacked details of how a person presented when distressed, which would have helped staff to support the person more effectively. A relative said, “We did the care plan when [person] went in and we do a review every January.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff demonstrated a clear understanding of the principles of the Mental Capacity Act 2005 (MCA). The MCA provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the MCA. In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS). We checked whether the service was working within the principles of the MCA, and whether any conditions on authorisations to deprive a person of their liberty had the appropriate legal authority and were being met. DoLS applications had been submitted to the local authority for authorisation and people were cared for in line with authorised restrictions.