Stretton Hall Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service with the new provider. Previously with the old provider Caring was rated good. At this assessment the service continues to be rated good for caring. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff holding respectful conversations with people. Where conversations needed to be private, staff ensured people were supported to have these conversations in a suitable area. 1 person told us, “I am happy here, the staff are kind. They always knock my door before entering, they offer support and chat with me like a friend”. Staff listened to people and ensured people’s voices were heard in any decisions. Staff knew the importance of getting to know people and understood how to support each person’s wellbeing.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. We observed staff interacting with people and promoting their independence. Staff respected where people did not wish to take part in an activity or task. 1 person told us, “It is great living here, the staff are great, they are respectful and know what I like and more importantly don’t like”. People had person centred care plans and risk assessments. Staff were aware of people’s agreed care needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to complete daily tasks, people chose their meals, if they did not wish to eat what was offered, people could have alternatives. People had mobility equipment, which was clean and in good working order. People were encouraged to be mobile around the home independently where appropriate and safe. People’s care plans also included information about the help a person needed and what they chose to do themselves. Relatives told us they could visit and call when they wanted to. There were no restrictions on visiting times and people were able to see who they wanted.

The provider listened to and understood people’s needs, views and wishes. However, staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress. During lunchtime observations people received a hectic dining experience that was not well managed and affected people’s responses. When people were offered drinks staff struggled to support people appropriately, with one person pouring salt into cups and on the table, another person leaving the table and being encouraged by staff to remain seated, and one person shouting at another who was trying to remove their drink. Another person was drinking soup from a bowl with the spoon in, which was noticed by a staff member and they asked the person to use the spoon and put the bowl on the table, which stopped the person eating the soup. Incidents observed were preventable if staff had responded immediately and appropriately.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. New management were in post from May 2025. Management was open and honest about the `challenges they had faced to implement changes to the home. The provider had a structured support process in place for the manager to support them in their role in ensuring the home was meeting regulations. Staff were very committed to the care they provided. Staff we spoke with were happy working at Stretton Hall and on board with making improvements to the care provided.