- GP practice
Old Road Medical Practice
Assessment report published 30 April 2025
Contents
Ratings
Our view of the service
Date of Assessment: 5 December 2024 to 11 December 2024. Old Road Medical Practice is a GP practice and delivers service to 10,064 people under a contract held with NHS England. The National General Practice Profiles states that services are delivered from the Main Surgery Old Road Medical Practice 145-149 Old Road Clacton-on-Sea CO15 3AU. Branch Surgery Clacton Road Surgery 103 Clacton Road St Osyth CO16 8PP. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the most deprived decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. The service did not demonstrate a good learning culture. Literature and information available for people within the practice needed updating to ensure complaints could be raised. The staff we spoke with told us learning and actions from incidents were not shared to promote change at the practice. We found risks regarding Health and Safety were not managed or monitored. The facilities and equipment met the needs of people using the practice, and appeared clean, however, some maintenance concerns and risks had not been mitigated. Safe recruitment processes had not always been followed. People using the services told us their prescriptions were well managed. The service was easily accessible to reduce discrimination. We were told that care and treatment was fair, and people were treated equally. People told us they were involved in planning their care and understood their options. Staff told us they could go to the GPs for help and support and that they were treated equally. Staff told us they understood their roles and responsibilities. The practice did not provide evidence of a culture of continuous improvement and innovation.
People's experience of this service
Recent survey results, including from the National GP Patient Survey (GPPS) and the NHS Friends and Family Test, showed people were negative about the access to the service however, when we spoke to people they were satisfied with the staff and services they provided. They did not have an active patient participation group (PPG) to represent the views of people using the practice. However people we spoke with were positive about all aspects of their care treatment and service they received at the practice.