Church Crescent Medical Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. The lead doctor treated colleagues from other organisations with kindness and respect.

Arrangements were in place to promote patients’ privacy. Patient feedback reflected people felt listened to and that the lead doctor went above and beyond to treat people with kindness. The service gave patients timely support and information.

During our site visit, we observed several cards from patients sent to the lead doctor which contained positive feedback about their experiences of the service.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Patients’ personal, cultural, social, religious and equality characteristics needs were understood and met. Patient communication needs were met to enable them to be fully involved in their care.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The service gave patients clear information to help them make informed choices. The service was transparent at the time of booking appointments and the lead doctor triaged all bookings and informed patients of the scope of services offered and provided information on fees.

The service listened to and understood people’s needs, views and wishes. The lead doctor responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The service allocated sufficient time in appointments for people to speak and discuss their concerns. We received feedback from patients who told us that they felt listened to and that the lead doctor was perceptive, methodical and professional in their approach. The service told us that patients the majority of patients were seen on the same day as booking an appointment, or the next day. The lead doctor knew the process for referral to emergency support teams where appropriate.

The service was operated by a sole practitioner who did not employ any staff.