Anglebury Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been ratedGood: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed individual staff showing kindness and we saw them engaged in conversations with people in a relaxed and natural manner. Staff were able to tell us how they maintained people’s privacy and dignity by asking for their permission before entering their room, and by covering them to ensure people were comfortable when providing them with personal care. We received positive comments from relatives about the staff, “Staff are passionate and care deeply about the residents. In resident meetings, people consistently say they feel safe, which is a testament to the compassion of the team.”

People told us their privacy and dignity were respected. Staff told us they had received training that focused on treating people and each another with dignity and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff told us they knew people well and understood people’s individual needs, cultural background and preferences.Relatives we spoke with agreed.

Staff worked closely with other services and professionals to ensure people received holistic support which met their individual needs. Professional advice was followed to ensure continuity of care for people.

People were encouraged to get involved and provide feedback on which activities they would like to do and any improvements they would like to see at the service.People and relatives took part in regular meetings facilitated by the service. People told us they attended meetings and were informed about events affecting how the home is run.

The provider had an equality and diversity policy in place. The policy detailed the providers commitment to uphold legislation and best practice to ensure people and staff were treated fairly.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff involved people in the service and supported them to make choices about aspects of daily life, including how they spent their time and what they wanted to eat. Staff recognised people’s need for stimulation and supported people to follow their interests and take part in activities. Staff supported people to maintain relationships with their family. Staff told us how important it was to ensure people remained independent as much as possible.

We observed staff asking people for permission before providing support.

A relative described their loved one being, “As independent as they can to be within a safe homely environment.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

There was a friendly and calm atmosphere throughout the home, and we observed positive interactions between people and staff and lots of chatting, smiling and laughter. Staff offered choice to people by showing items to enable the person to choose for themselves.

People had opportunities to participate in a wide range of meaningful activities, including external entertainers and regular outings. Staff told us, "The activities provision is one of the strongest areas within the home." Anglebury Court ‘memory books’ had been created using photographs of special events for people to look at and chat about.

Staff told us they were able to recognise when people needed help with physical or mental health concerns, and they contacted health and social care professionals when required.The electronic care planning system was used to record all communication with health and social care professionals. This meant all information was kept centrally and was accessible to staff.

People and their relatives told us overall communication with the service was effective, and they felt informed and actively involved in decisions about care. Records showed that staff supported people’s needs and responded appropriately.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

All of the staff we spoke with were positive about their employment within the service. They told us they had regular staff meetings, which they found useful. They added that they felt valued and felt involved in decisions and could give ideas about how the service was run. Annual appraisals were used to develop and motivate staff, review their practice or behaviors, and to focus on professional development. Staff told us they were “Very well supported”. A member of staff said, “Staff morale is improving.”

Managers and staff spoke about the importance of maintaining a cohesive and well supported team. This enabled them to provide a consistent and individualised service for people.

The provider offered regular surveys to staff and had an employee assistance programme with access to a range of services.

Regular staff meetings and opportunities for team working had helped to foster a positive and inclusive working culture. This included regular, informal staff check-ins. A member of staff told us, “Colleagues are very supportive and helpful so it’s a really nice place for working”.

Clear processes were in place to support staff with their mental and emotional health, and staff told us they had felt valued and listened to.