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Newlands Nursing Care Centre Outstanding

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Inspection report

Date of Inspection: 21 October 2013
Date of Publication: 14 November 2013
Inspection Report published 14 November 2013 PDF | 81.53 KB

Overview

Inspection carried out on 21 October 2013

During a routine inspection

When we inspected there were 18 people living in the home. We spoke with six people who used the service, one relative and five staff. We also made our own observations during the visit.

People who used the service told us they were very satisfied with the service they received. People felt the staff supported them and met their needs. One person who used the service said "I�m very lucky to be here."

People told us that staff treated them with dignity and respect. One person said �I am well respected.� We saw staff speaking and responding to people in a kind and respectful manner.

The care records showed us that people's health needs had been assessed before they came to live in the home. These records included information from health and social care professionals which helped ensure people got the care and treatment they needed.

Recruitment records showed that new staff had been checked to make sure they were suitable to work with vulnerable people. The home trained their staff and had the procedures which protected people from any form of abuse. People told us they did not have any complaints but would speak to the manger or staff if they had any concerns. One person said �I would go and see the managers.�

The service and the building were monitored and risk assessed to ensure they were suitable for the people who used them.

The evidence we collected showed us the service kept people safe and met their care needs.