Sidmouth Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Staff assessed people’s needs and shared updates with relevant parties. People had health care plans and staff updated them when people’s needs changed. Information was communicated to the team by service leaders using various channels. This meant people could be assured their care needs would be prioritised.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care records showed the provider followed recommendations made by health care professionals for example, following a tailored physiotherapist program, which resulted in a person being discharged quickly back home.

The provider always worked well across teams and services to support people. They shared thorough assessments of people’s needs when they moved between different services, so people only needed to tell their story once. Feedback from visiting professionals was exceptionally positive about how well the team worked as a whole. The provider shared multiple examples of partnership working. For example, a person admitted to the home with high risks of falls was supported by a team of health care professionals, including the falls prevention team, use of sensory lighting, video monitoring and a room transfer to be closer to staff. The outcome was a significant reduction in their falls within a 3-month period.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff encouraged people to stay active and healthy. For example, people were encouraged to do exercises on a regular basis. The service had an activity program including weekly music therapy. People’s health was monitored on a regular basis. Any concerns identified were addressed in a timely manner. People could be confident that their health and well-being was a priority.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured people’s outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care records showed outcomes were recorded for people and staff reviewed them regularly. This meant when people’s needs changed, they could be supported quickly and referrals to health care professionals were made when required. For example, a person who could not mobilise without full assistance engaged in a physio therapist program over a 5-week time scale and regained sufficient mobility to be able to transfer with a small amount of assistance and was safely discharged home.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People were asked for consent when being offered care and support. Care notes showed staff followed the principles of the Mental Capacity Act, 2005. This meant if a person was unable to decide about their care, a best interest meeting would be held, and a decision would be made following the correct guidance.