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The Knowles Requires improvement

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Inspection report

Date of Inspection: 8 June 2012
Date of Publication: 16 July 2012
Inspection Report published 16 July 2012 PDF

Overview

Inspection carried out on 8 June 2012

During a routine inspection

We made an unannounced visit to this care home on Friday 8 June 2012.

We spoke with ten of the 34 people using the service at the time of our inspection. Some people using the service at The Knowles had dementia care needs, which meant they might have difficulty engaging in complex conversations with us. We spent time in the lounges closely observing people�s experience. We looked at their mood, how they spent their time and how staff interacted with them.

We looked at three people�s care records. We spoke with the registered manager, the area operations director, administrator and two care staff. We looked at some records relating to the running of the home, such as the staff duty rota and training records.

We observed staff addressing people by their preferred names. Personal care was carried out in private and staff were discreet when asking about care needs. We observed some staff spending time talking and giving sensitive responses at a pace and level appropriate for the person.

We observed that people experienced care and treatment that met their needs, but care records were not always completed fully, or updated if people�s needs changed.

People spoken with told us they were generally satisfied with the care they received. Their comments included,

�I feel safe and happy here.�

�It�s very good. Everyone is very kind.�

We observed that people felt confident in approaching the staff and asking for support. We saw that people were treated respectfully. People told us they felt safe living here. The staff we spoke with knew what constituted abuse or neglect and knew what action they should take is they suspected it.

We found there were enough qualified, skilled and experienced staff to meet people�s needs.