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The Knowles Requires improvement

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Inspection report

Date of Inspection: 18 June 2013
Date of Publication: 16 July 2013
Inspection Report published 16 July 2013 PDF


Inspection carried out on 18 June 2013

During a routine inspection

During our visit we spoke with six people and one visitor. Many of the people who lived at The Knowles had dementia so we also observed what their experiences were like across the three lounge/dining areas in the home. People we spoke with told us they were satisfied with the care they were receiving. Comments included: �They look after me ok here�. �It�s alright, I like it here�.

People told us they liked the meals and enjoyed the entertainment provided. Social events planned were displayed on the notice board in the home.

During our last inspection we found improvements were needed to ensure compliance with the standard relating to records. During this inspection we found sufficient improvements had been made. Care plans for people provided staff with sufficient information to deliver care safely. Where there were risks associated with peoples care such as falls, risk assessments had been completed to assess and manage these risks.

The service had systems in place to ensure medication was administered safely.

We saw that staff had access to regular training to ensure they had the skills to deliver care safely and appropriately to people. Newly recruited staff had completed full induction training.

The service had processes in place to gather the views of the people and visitors to make sure the quality of service provided was in accordance with their expectations.