- Dentist
Bupa Dental Care Morpeth
Assessment report published 25 August 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 4 August 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. There were some areas of governance and oversight that required strengthening.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
BUPA Dental Care Morpeth is part of BUPA Dental Care a dental group provider. The practice is in Morpeth and provides NHS and private dental care and treatment for adults and children.
The practice is located on the first floor of shared building, accessed via stairs from the ground floor. For this reason, it is not accessible to those with reduced mobility and wheelchair users. The practice can refer patients to a sister practice nearby that is fully accessible.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 17 staff, of which there were 4 dentists, 5 dental nurses, 2 dental hygienists, 3 receptionists, a practice co-ordinator and the practice manager. The practice also had 1 visiting dentist who delivered sedation treatment. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses, 1 dental hygienist, a receptionist and the practice manager. The area quality improvement lead was also at the practice to support the team on the inspection day.
People's experience of this service
As part of our inspection, we reviewed patient feedback. This was from a number of sources, for example, patient surveys, online feedback and feedback received in complaints or compliments. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the practice staff, the friendliness and approachability of staff, the service offered and how staff worked hard to meet their needs.
Patients felt able to book appointments within an acceptable timescale for their needs and had enough time during their appointment without feeling rushed.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.