Oakleigh Lodge Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives were happy with the care they received. One person told us, “They are a good bunch, they treat me very well.” Another person said, “Some talk with me more than others, but I can’t fault their kindness.”
Staff enjoyed giving care to people and it was clear from their feedback that providing good care was their aim. The provider told us, “We have created a family home where people are happy and well looked after.”
During the on-site assessment, the atmosphere at the service was friendly and welcoming. We saw and heard staff interacting with people in a meaningful way and heard lots of laughter from people, visitors, and staff.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and their relatives told us that staff knew them well and treated them as individuals. One person told us, “I know all the staff here and they know me.”
Staff got to know people well, how they liked their care to be delivered and what they enjoyed doing. One member of staff told us, “We have a regular staff team, we don’t use agency, so we’ve got to know everyone and their families and friends over time.”
People’s care plans contained details of people choices and preferences. These were kept under review and staff were aware of them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us staff supported them to lead independent lives, and the support provided helped them to create the lives they wanted. One person told us, “I do a lot for myself, and I want to keep doing that. They help me when I need it though.” Staff gave us examples of how they promoted people’s independence, such as encouraging them to dress themselves and choose which clothes to wear. We saw activities were planned individually for people. One person told us, “I like sports, and they are on the telly for me to watch. I’m not bored.” Other people enjoyed magazines and staff made time to sit with people and talk about their interests.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Previous areas requiring improvement identified at the last inspection had been met in respect to staff deployment and responding to people in a timely way. Staff were on hand to support people when they wanted and needed it. They responded quickly to call bells, but also to people’s requests. One person told us, “The come to me when I call them, not a problem.”
Staff were aware of people’s needs and understood when people needed assistance. One member of staff told us, “We’re always on hand. It’s a small home, so we’re always checking on everyone and chatting with them.” Feedback from people was monitored to ensure their needs were met and the manager regularly observed care and spoke with people to ensure they were happy.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us the management fostered a positive work environment and looked out for their wellbeing. One member of staff told us, “The manager is really supportive, she helps us out with whatever we need, both at work and out of it.”