AMG Care Services Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment, we found governance was not always effective. At this inspection we found improvements had been made and the provider was no longer in breach of regulation.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.The management team completed a range of quality monitoring reports and audits. A dashboard was used to provide them with oversight of their audit schedule. The registered manager completed a monthly report which they used as an action plan. Completed reports and audits helped identify where actions were required and highlighted areas for improvement.

Governance processes had improved since the last assessment. For example, medication audits were regularly completed for all people who received support with administering their medicines. Care plans recorded the support people needed to achieve their chosen outcomes. Care plans contained relevant risk assessments for people, along with mental capacity assessments and best interest decisions when required. The provider had recruited a quality assurance lead to assist with auditing. Audits identified areas for improvement.

The provider had a business continuity plan, to guide staff in emergency circumstances. The registered manager had notified CQC and the local authority of reportable incidents. Records and data were stored and managed confidentially and securely. Staff were clear about the expectations of their role. Staff, people and their relatives told us the service was organised and well-managed. A staff member said, “I think they're well managed they seem to be on top of everything, communication is really good.” A relative told us, “If there are any problems, we can e-mail the manager, they are helpful and responsive.”

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.