- Homecare service
Kingsmith Care
Assessment report published 30 October 2026
Contents
Ratings
Our view of the service
Date of Assessment 14 - 18 September 2026
Kingsmith Care is a domiciliary care agency registered to provide personal care to people living in their own homes. The service supports younger and older adults, including people living with dementia, people with physical disabilities, mental health needs and people with a learning disability. At the time of this assessment, most people receiving support were older adults. Although the service is registered to support autistic people and people with a learning disability, no autistic people or people with a learning disability were receiving support at the time of this assessment.
The last rating for the service was outstanding (report published 28 March 2018). Following this assessment, the rating has remained outstanding.
People consistently received safe, personalised and compassionate care that promoted independence, choice and wellbeing. People and relatives told us staff knew them well, listened to what was important to them and adapted support around their individual preferences and routines. Support helped people remain independent, maintain community connections and continue living in their own homes for as long as possible.
The provider demonstrated outstanding practice in several areas. People benefited from highly personalised care, strong partnership working and a culture where learning was embedded throughout the organisation. Leaders used information from incidents, audits, safeguarding concerns, quality assurance activity and feedback to improve practice and strengthen systems. There was evidence that learning had resulted in improvements to medicines governance, incident management, Mental Capacity Act 2005 (MCA) processes, staff competence and quality assurance arrangements.
People also benefited from effective partnership working. Staff worked proactively with healthcare professionals, community organisations, families and other services to ensure support remained coordinated and responsive. External stakeholders consistently described the provider as a trusted partner and reported that communication and collaborative working contributed positively to outcomes for people receiving support.
Leaders were visible, approachable and actively involved in the service. Staff described feeling valued and supported, and there was evidence of strong workforce development, internal progression opportunities and investment in staff wellbeing. Governance systems provided effective oversight of quality, safety and performance and were used to drive improvement across the service.
Overall, the evidence demonstrated a well-led service with a strong commitment to person-centred care, continuous improvement and positive outcomes. People received care that promoted their wellbeing, respected their rights and supported them to live meaningful and independent lives.
People's experience of this service
People consistently described positive experiences of care and support. Feedback from people and relatives indicated they felt safe, listened to and were involved in decisions about their care. People told us staff treated them with kindness, dignity and respect and understood their individual preferences and routines. Relatives described positive relationships with care staff and told us the support provided enabled people to remain living in their own homes and continue doing things that were important to them.
People told us staff were flexible and adapted support when needed. One person said, “Yes, we can” when asked whether visit times could be changed to meet their needs. People also told us staff listened to what was important to them and respected their choices. Relatives described care being adapted through ongoing discussions rather than relying solely on formal reviews.
People and relatives consistently spoke positively about the impact of care on wellbeing and independence. One relative said the support had improved the person’s quality of life and enabled them to remain living at home. Others described staff helping people to maintain relationships, attend activities and continue participating in their local communities. Another relative told us staff had supported a person to attend swimming sessions, clubs, bingo and concerts, helping them remain socially active and engaged.
People experienced continuity of care through positive relationships with regular staff. One person told us, “Oh yes, absolutely. Particularly the regular ones,” when asked whether staff knew them well as a person. Another person said they had got to know carers well over time. Relatives consistently described staff as caring, respectful and attentive to individual needs.
People felt safe receiving support. Relatives expressed confidence in the service and one relative said, “Absolutely, 100%,” when asked whether their family member was safe with the care provided. Another told us they were happy their relative was “in safe hands.” There was evidence people and relatives were involved in discussions about risks, falls prevention and changing support needs.
People benefited from a service where staff worked closely with healthcare professionals, family members and community organisations to maintain continuity and respond to changing needs. External stakeholders consistently described positive experiences of working with the provider and highlighted the quality of relationships, responsiveness and person-centred approach demonstrated by staff.
At the time of this assessment, the service was not supporting any autistic people or people with a learning disability. Therefore, we were unable to directly assess the experiences or outcomes for these groups during this assessment.