Wombwell Hall

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Previous areas requiring improvement identified at the last inspection had been met in respect to people’s choices and preferences being recorded. People and their relatives were happy with the care they received. One person told us, “The carers chat to me, I have conversations with them all the time. They are very kind, lovely and listen to me. They are very respectful.” Another person said, “I joke and chat with the carers while they are helping me. I like that because it makes fun for me and them. They are very respectful. They do acknowledge me as they walk past my room.”

Staff enjoyed giving care to people and it was clear from their feedback that providing good care was their aim. The manager told us, “We have lots of plans for the future, but one of the most important things is making sure people are happy and well cared for.”

During the on-site assessment, the atmosphere at the service was friendly and welcoming. We saw and heard staff interacting with people in a meaningful way and heard lots of laughter from people, visitors, and staff.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Previous areas requiring improvement identified at the last inspection had been met in respect to people’s choices and preferences being recorded. People and their relatives told us that staff knew them well and treated them as individuals. One person told us, “I tend to get regular staff helping me, which I appreciate as they know best help that I need.”

Staff got to know people well, how they liked their care to be delivered and what they enjoyed doing. One member of staff told us, “We spend time with people and we talk to them and their family. We get to know them and what they like.”

People’s care plans contained details of people choices and preferences. These were kept under review and staff were aware of them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Previous areas requiring improvement identified at the last inspection had been met in respect to people’s being engaged in meaningful activities. People told us staff supported them to lead independent lives, and the support provided helped them to create the lives they wanted. One person told us, “They encourage me to do for myself whatever I can. I shave myself for example.” Staff gave us examples of how they promoted people’s independence, such as encouraging them to dress themselves and choose which clothes to wear. We saw activities taking place throughout our visit, including a well organised and popular event to commemorate VE day. One person told us, “There’s plenty to do, like card games and armchair exercises. They have entertainers in, and we had Irish dancers, that was very good. VE day this afternoon will be good too, I’m sure.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Previous areas requiring improvement identified at the last inspection had been met in respect to responding to people in a timely way. Staff were on hand to support people when they wanted and needed it. They responded quickly to call bells, but also to people’s requests. One person told us, “The call bell is usually answered in good time.”

Staff were aware of people’s needs and understood when people needed assistance. One member of staff told us, “We’re here to support people, if they need us, we help.” Feedback from people was monitored to ensure their needs were met and the manager regularly observed care and spoke with people to ensure they were happy.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff wellbeing and rewards programmes were in place. Staff told us the management fostered a positive work environment and looked out for their wellbeing. One member of staff told us, “The new manager has been really good, I feel supported and that he would listen to me.”