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Archived: Yew Trees

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Inspection report

Date of Inspection: 23 August 2012
Date of Publication: 17 September 2012
Inspection Report published 17 September 2012 PDF

Overview

Inspection carried out on 23 August 2012

During a routine inspection

Where people were unable to provide a verbal response or tell us verbally their

experiences, for example as a result of their limited verbal communication or poor

cognitive ability, we noted their non verbal cues and these indicated that people were

generally relaxed and comfortable and found their experience at Yew Trees to be positive.

People told us that they were involved in deciding which activities they do and that they felt well looked after. They said that staff are interested in them and help them to understand their care plans and they had a copy of the plan in their room.

People also told us they got lots of information about their care and treatment and were asked for their opinions. They had regular access to an advocate. They also felt supported to attend college and other activities and would be comfortable in speaking with staff if they were unhappy about anything.

Three people told us they were looking forward to going to the air show on the day of our visit.

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

People told us they were satisfied with the level of care and support they received

at Yew Trees.

People told us that they felt well looked after by the staff at Yew Trees. One person said "The staff are very kind and look after us well".

People told us they could choose whether or not to join in activities and could spend time alone in their room pursuing their own interests if they preferred.

We spoke with three people about the care and support they received at Yew Trees. They all told us that they liked living there; one person said that �it�s nicer than where I was before, they communicate with me and I am very happy here".

All of the people we spoke with knew about their care plans.

During the visit we observed staff as they helped people with everyday tasks; they were respectful and spoke appropriately.

People told us that they are happy at Yew Trees and that they are treated well. They are consulted by staff and feel looked after. They are happy with their medication. They all felt informed about their treatment and attended their Care programme approach (CPA) meetings. They are comfortable in raising any matters they are unhappy about.

We were told by some of the people of their trips and activities in the community and that they enjoy including shopping, theatre events an ice cream parlour and an air show. One person also has their own garden area which they enjoy spending time in.

The provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People told us that they felt happy at Yew Trees and that they are well looked after by staff. They said that they would feel comfortable in complaining or talking to staff or the advocate if they were concerned about anything.

One person told us "I feel very safe here."

The provider has taken steps to provide care in an environment that is suitably designed and adequately maintained

We used a number of different methods to help us understand the experiences of people using the service, and these indicated that people were generally relaxed and comfortable and found their experience at Yew Trees to be positive.

People told us that they were happy with their rooms and found them comfortable.

The provider took account of complaints and comments to improve the service.

People told us that there if they had any concerns they would make them known to the appropriate person. Most people told us that they felt comfortable talking with the staff about any issues that they had and that the manager was also always available for them to talk to. One person said "I don't know what I would do without the manager.