Lotus Home Care Hull

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People's care needs and risks were identified through a structured assessment process, and care plans were developed with people and their families. Reviews took place at regular intervals to help ensure care remained appropriate and responsive to changing needs. People and relatives described being involved in reviews of their care. One relative told us, "[Person’s] care plan is updated every 6 months."

During the assessment, we discussed enhancing information about specific health conditions to provide staff with greater knowledge and to robustly evidence a person-centred approach to assessing care needs. The registered manager took feedback on board during the inspection and planned to increase records in this area. People's experiences of care had not been impacted by this, and most people felt their individual needs had been assessed by the service.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff got to know people well and efforts had been made to understand what was important to them. Current legislation was considered when providing care and recognised assessment tools were used to identify risks and support decision-making about people's care. People and relatives consistently told us staff understood their needs and responded appropriately to changes in their health. People’s nutrition and hydration needs were met. People worked with staff to explore healthy diets. Staff monitored people’s wellbeing and encouraged healthy choices.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The registered manager worked effectively with other professionals and organisations to help people achieve positive outcomes from their care. Staff communicated with health and social care professionals when people's needs changed and coordinated support across services.

One professional who worked with the service said, “I have found Lotus Home Care Hull to work well with professionals, they are receptive to feedback and recommendations.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The service supported people to maintain their health and wellbeing and access healthcare services when required. The service was flexible to support people’s lifestyles and ongoing medical needs. Staff understood people's health needs and acted when concerns arose, contacting external agencies for advice if needed. People were supported to retain as much independence as possible while receiving assistance tailored to them.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff monitored people’s health and knew when to escalate concerns when needed. People consistently described receiving personalised support that promoted their wellbeing and helped them remain living independently within their own homes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider worked with people to make decisions about their care and treatment and respected people's choices and preferences. People's involvement in assessments, reviews and care planning demonstrated that consent and individual wishes were considered when planning care. Consent to care was recorded. Staff were trained in the principles of the MCA and knew their legal obligations if a person needed to be deprived of their liberty. Records included assessments of people’s capacity, and best interest decisions where required.