- Dentist
Dovehouse Dentistry
Report from 16 June 2025 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 16 September 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Solihull, West Midlands and provides NHS and private dental care and treatment for adults and children.
Patients were able to access the ground floor of the practice, step-free, from the patient car park at the rear of the practice. The main reception and waiting rooms were accessed by steps at the front entrance of the practice.
The practice had 5 treatment rooms. At the time of our inspection, there was a total of 20 staff, of which there were 8 dentists – including a visiting sedationist, 7 dental nurses – including 2 trainee dental nurses, 2 dental therapists, 1 dental hygienist, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, including one of the providers, the head dental nurse, 1 receptionist and the practice manager who is also a registered dental nurse.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
On the day of our inspection, we reviewed patient feedback collected by the provider. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “I have introduced all family members to the surgery, all have been very pleased,” and “ the dentist was very personable and took the time to answer all of my questions,” great friendly professional practice.”
Patients commented positively about the standards of cleanliness. One patient had commented, “clean efficient, transparent friendly.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. A patient had commented, “ Excellent service! [Clinician] was highly informative and proficient. He thoroughly explained everything I need to know about my dental hygiene and what I need to do moving forward. Reception was also really kind and welcoming. All in all super happy with the service.”
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.