- Care home
Weald Hall Residential Home
Assessment report published 2 September 2026
Contents
Ratings
Our view of the service
Date of assessment: 10 August to 21 August 2026.
Weald Hall Residential Home is a residential care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. The service provides support to older people some of whom may be living with dementia. At the time of our inspection there were 38 people using the service.
We carried out this inspection in response to concerns that had been raised about the service. As a result, we undertook a comprehensive inspection of the service. This inspection was unannounced.
The manager had commenced the application process with CQC to become the registered manager at Weald Hall Residential Home. A registered manager is a requirement under the service's registration
Care and treatment was planned and delivered to help ensure people's safety and welfare. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The manager and deputy manager had good oversight of the service, they had encouraged a culture of learning and development. There were systems in place to monitor and review care and people’s experience at the service.
People's experience of this service
People told us they were happy living at the service. People and relatives consistently spoke positively about the care provided, the staff team and the management of the home. A person told us, “I am very happy here, it has become home now.” A relative told us, “The care is very good, the staff know what they are doing and are very kind and respectful.” Relatives described staff as caring, attentive and responsive to people's needs.
People had plans in place that recorded the activities they enjoyed doing and met their individual needs and preferences. People and relatives told us there were plenty of activities and outings available and spoke positively about events organised by the home. Relatives also told us the environment was clean, people were well cared for, and meals were of a good quality.
Some people could not directly tell us about their experience.
People were listened to and staff were prompt to respond to people's needs to minimise any distress or delay. This reflected feedback from relatives, who provided examples of staff identifying and responding quickly to changes in people's health needs, ensuring people received timely medical attention when required.
People and relatives told us they felt the management were approachable and staff caring and considerate. Relatives described the manager as visible, approachable and operating an open-door policy.