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Homer Lodge Care Centre Good

We are carrying out a review of quality at Homer Lodge Care Centre. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 4 January 2013
Date of Publication: 31 January 2013
Inspection Report published 31 January 2013 PDF

Overview

Inspection carried out on 4 January 2013

During a routine inspection

People told us they were able to make their own decisions about the care and support they received. For example, we were told, �I can get up when I like and if I say I�m sorry I�m in bed early they (the staff) say that�s alright its up to you."

Where people were unable to give consent, we saw appropriate discussions were held with people such as relatives who knew them well.

People said they were satisfied with the care they received and said their privacy and dignity was respected. Relatives also commented positively. For example, a relative said, �We can�t thank them (staff) enough they are wonderful, I can go home and sleep at night.�

People told us they felt safe and comfortable to talk to staff if they had any problems and thought they would be dealt with.

People said they were satisfied with the cleanliness of the home and we saw there was a programme in place to redecorate and refurbish bedrooms and communal areas. A relative said, �Staff always wear aprons and gloves, use the hand wash and encourage us to do the same.�

People told us they were well looked after and the staff were �Lovely.� Staff said they were well supported. However we spoke with the manager about making sure staff learning and development records were up to date and accurate.

There were satisfactory systems in place to monitor the quality of the service which took into account people's views. People said they knew how to and felt comfortable to raise concerns.