- Homecare service
Mansfield Supported living
Assessment report published 5 August 2026
Contents
Ratings
Our view of the service
Date of Assessment: 22 June 2026 to 7 July 2026. We undertook site visits at multiple locations to assess this service including a visit out of hours. Mansfield Supported Living (also known as Eden Futures) is a supported living service supporting adults with conditions including learning disability and autism. At the time of the assessment 6 people were in receipt of a regulated activity across 5 different properties. As part of the assessment, we visited 3 of these locations. This is the services first rating since registering with the Care Quality Commission (18 August 2022).
We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The provider fully met the principles of ‘right support, right care, right culture’. People received support that was highly individualised, strengths-based and focused on maximising independence, choice and inclusion. Staff consistently treated people with kindness, dignity and respect and promoted their human rights in every aspect of their care. The culture of the service was open, inclusive and empowering, with leaders and staff sharing a strong belief that people should have the same opportunities as everyone else to live meaningful, fulfilling lives.
This was an exceptional service where people consistently experienced high-quality, person-centred support that enabled them to lead fulfilling, meaningful and increasingly independent lives. The provider had created a culture of ambition, respect and inclusion, where people were supported to overcome barriers, achieve outcomes that mattered to them and exercise genuine choice and control over their lives.
People, relatives, professionals and staff consistently described the positive impact the service had on people's wellbeing, confidence and independence.
The provider demonstrated an exceptional commitment to understand each person as an individual. Staff had an in-depth knowledge of people's histories, communication styles, preferences, aspirations, cultural backgrounds and health needs. Support was tailored to reflect these individual circumstances and was delivered in a way that promoted dignity, independence and self-determination. The provider's trauma-informed approach ensured staff understood how past experiences could influence people's emotions, behaviours and communication, which enabled them to respond with sensitivity, compassion and skill.
There was a strong culture of advocacy throughout the service. Staff consistently championed people's rights and worked tirelessly to secure the support, resources and opportunities needed to achieve positive outcomes. Leaders and staff challenged barriers, advocated for increased funding where required and ensured people had access to education, healthcare, community opportunities and meaningful activities. People were empowered to speak up, influence decisions and challenge outcomes, which ensured their voices remained central to all aspects of care and support.
People's experience of this service
People’s experiences of the service were overwhelmingly positive and demonstrated the significant and lasting impact the provider had on their lives. Everyone we spoke with told us they had achieved positive outcomes and increased their independence since receiving support from the service. People consistently described being encouraged to develop new skills, try new experiences and pursue goals they had previously thought were out of reach.
People gave examples of learning new life skills, which included cleaning, food preparation and managing aspects of their daily living more independently. Others spoke proudly about improvements in their literacy and communication skills, supported through personalised learning opportunities, guided reading sessions and tailored workbooks. Staff celebrated people's achievements and recognised the importance of helping individuals gain confidence and independence. For some people, this resulted in outcomes that were life changing, including learning to write their own name and preparing their own meals.
People told us they were supported to broaden their experiences and develop more fulfilling lifestyles. They described trying new foods, visiting new places and participating in activities they had not previously felt able or confident to access. Many people had developed the confidence to engage more actively in their local communities and had formed meaningful friendships as a result of the support they received. These experiences had improved people's social networks, wellbeing and sense of belonging. One person excitedly said, “I go to day centres and drama group and I’m the lead in the next show”
People were actively involved in shaping both their own support and the wider service. They told us they felt listened to and knew their views mattered. Individuals were supported to participate in staff recruitment processes, contribute to staff recognition awards and challenge decisions where appropriate. Staff consistently advocated for people, which ensured their rights were upheld and their voices influenced decisions affecting their lives.