Hebburn Court Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People gave positive feedback about the meals provided. A person told us staff were good about supporting their specific dietary needs. They said, “I have (specific dietary need), they are very good with my diet.” Staff supported people with eating and drinking in line with their individual needs. People needing one to one support were supported patiently and at their own pace.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Care plans included information about people's medical conditions and health professionals involved in their care. Staff referred people to professionals for advice and treatment as needed.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People told us staff supported them to participate in chair exercises to help keep them active and eat a healthy diet. A person said, “They make me nice salads.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Monitoring records demonstrated that when any concerns regarding a person health were identified, action had been taken to seek support from relevant professionals.
People gave positive feedback about their care. They told us staff were proactive in meeting their individual dietary and mobility needs to promote good outcomes.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People had specific care plans detailing the support they needed with decision making. MCA and best interest decisions, where people lacked capacity to consent to restrictions, had been carried out.